We check the background of all our beauty ambassadors, making sure they have the right licenses, certifications, and good references to meet our quality and safety standards.

We have strict safety rules, including checking the identity of our ambassadors, giving them regular health and safety training, and following COVID-19 guidelines. Clients can also review providers after each appointment to keep standards high.

Yes, you can see detailed profiles with reviews and ratings from other clients. This helps you choose the right provider for your needs.

We use strong security measures to keep your personal and payment information safe. Your data is stored securely and never shared without your permission.
 

If you have any complaints or problems, you can report them through our app. Our team will look into it and take the right steps, which might include giving you a refund or assigning a new ambassador.

Yes, you can save a list of your favorite ambassador and request them for future appointments, so you get services from someone you trust.
 

We keep an eye on the ambassadors by looking at client feedback, doing regular checks, and sometimes pretending to be clients to test them. If they don’t meet our standards, we take action and might remove them from the platform.

To book a service on the App, choose the service categories (hairdressing, make-up, beauty spa, nails, barber and tattoo), choose a provider, and schedule an appointment at a time that suits you.

To prepare for your appointment, make sure you have a clean and comfortable space for the service. For certain services, like spa treatments or hair colouring, it’s helpful to have towels and access to water readily available. Providing a pleasant and well-prepared environment helps the ambassador deliver the best possible service.

 Yes, you can book multiple services, but each one needs to be booked separately. If you schedule them for the same time, please make sure it's okay for ambassadors to work at the same booking time. This ensures that all services can be provided smoothly and efficiently.

You can pay for your service securely through our platform using a credit/debit card or by cash. The card payment is processed at the time of booking and the cash payment is made to the ambassador after the service is delivered.

Our professionals follow strict hygiene and safety protocols, including wearing masks and gloves, using sanitized tools, and adhering to health guidelines to ensure your safety and theirs.

Yes, you can request a specific provider when booking your service. Browse through the profiles of our beauty ambassadors, read reviews, and select the one you prefer for your service.
 

If you're not satisfied with the service, you can contact our customer support team through the platform. We will address your concerns and may offer a resolution such as a redo or a refund.

No, our professionals bring all necessary products and equipment. However, if you have specific products you prefer, you can mention this in the chat with the ambassador, and she/he will do her/his best to accommodate your request. Remember that there may be additional fees for special requests.

You can cancel or reschedule your appointment through the App platform. Go to your appointment list, select the booking you want to reschedule or cancel, and follow the instructions. Please check our cancellation policy for any applicable fees or restrictions.
 

You can pay for your service securely through our platform using a credit/debit card or by cash. The card payment is processed at the time of booking and the cash payment is made to the ambassador after the service is delivered.

There is any additional charge, price listed for each service is the only one you should think about. However, there may be additional fees for special requests to the ambassador, like premium products, or extended service times. These will be clearly communicated before you confirm your booking.

Not yet, but we're working on it! In our next app update, we will introduce a feature that allows you to tip service providers directly through the platform.

 If you are not satisfied with the service provided, please contact our customer support team through the platform. We will review your case and, if necessary, provide a refund or offer a redo of the service.

While the platform doesn’t have a dedicated section for invoices or billing history, you can view detailed records of your paid appointments in the 'Completed Appointments' section. Here, you'll find all the information about your previous payment.

You can pay for your service securely through our platform using a credit/debit card or by cash. The card payment is processed at the time of booking and the cash payment is made to the ambassador after the service is delivered.

No, there is any additional charge, price listed for each service is the only one you should think about. However, there may be additional fees for special requests to the ambassador like premium products, or extended service times. These will be clearly communicated before you confirm your booking.

Yes, you can choose to pay in cash directly to the service provider after the service is delivered. Please make sure to have the exact amount ready, as the ambassador may not carry change. Additionally, for your convenience, we recommend using our secure online payment options whenever possible.

Yes, we use advanced encryption and security protocols to protect your payment information. Your data is stored securely and is never shared without your consent.
 
 

Not yet, but we're working on it! In our next app update, we will introduce a feature that allows you to tip service providers directly through the platform.
 

If you are not satisfied with the service, please contact our customer support team through the platform. We will review your case and, if necessary, provide a refund or offer a redo of the service.

Although the platform doesn’t have a dedicated section for invoices or billing history, we send billing information to your email address at the time of payment confirmation. You can also find detailed records of your paid appointments in the 'Completed Appointments' section, where all the information about your previous transactions is available.